|aThe squeaky wheel :|bcomplaining the right way to get results, improve your relationships, and enhance self-esteem /|cGuy Winch.
|a1st U.S. ed.
|aNew York :|bWalker & Company,|cc2011.
|axi, 291 p. ;|c22 cm.
|aIncludes bibliographical references (p. 267-281) and index.
|aThe ineffective squeaker doesn't get the grease -- The trouble with Bill: the hidden costs of ineffective squeaking -- Complaining therapy: squeaking our way to self-esteem -- When to squeak: how to avoid complaining dangers -- The ingredients for serving a delicious squeak -- The art of squeaking to loved ones -- Getting squeaked at for a living: the customer service professional -- Squeaking as social activism.
|aA psychotherapist experienced with complaining therapy as a healing tool shares strategies for identifying worthwhile complaints and communicating grievances to encourage cooperation.