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別再拼命討好顧客:專心替顧客省麻煩-回購比例就能輕鬆提高94%!
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20141202133948.0 |
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|acw
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|aak z 000yy
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|a別再拼命討好顧客|e專心替顧客省麻煩,回購比例就能輕鬆提高94%!|f馬修.迪克森(Matthew Dixon),尼克.托曼(Nick Toman),瑞克.德里西(Rick Delisi)合著|g陳琇玲譯
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|a初版
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|a臺北市|c商周出版|c家庭傳媒城邦分公司發行|d2014[民103]
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|a315面|c圖,表格|d21公分
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|a新商業周刊叢書|vBW0525
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|a附錄:問題-管道對應工具等6種
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| 410 |
0
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|12001 |a新商業周刊叢書|vBW0525
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| 454 |
1
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|12001 |aThe effortless experience|econquering the new battleground for customer loyalty
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|2cst|a顧客服務
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| 606 |
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|2cst|a顧客關係管理
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| 681 |
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|a迪克森|c(Dixon, Matthew)|4著
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|a托曼|c(Toman, Nick)|4著
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|a德里西|c(Delisi, Rick)|4著
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|a陳|b琇玲|4譯
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|aToman|bNick
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